Credit Customers.

A Travel Company that wishes to establish a credit line and conform to our credit terms will be provided with a credit line ("Credit Line") to access to our online reservation system and book ground services at wholesale rates. Once the credit line is established the Travel Company will be deemed as a *Credit Customer*.

To obtain a Credit Line, we would require a floating deposit or a bank guarantee (issued by an internationally recognised bank). A credit facility of 21 days for the value of the floating deposit or bank guarantee will be established and the Travel Company will be provided with a Supervisor login ID, password and a unique company code.

The Supervisor can subsequently create, activate or suspend as many users (both internally and externally) under the same company code and the Credit Line.

The Supervisor will be responsible for maintaining and monitoring the activities of all users as the relevant Travel Company will be responsible for all bookings, payments and cancellation penalties incurred by all users.

A user management module is available on the home page to create, edit or suspend users as appropriate and individual user rights and mark ups for each user can be controlled by the Supervisor.

Cancellation Deadline for Credit Customers.

For Credit Customers we will provide the Travel Company with a cancellation deadline for each travel component the Travel Company has booked and confirmed. To avoid cancellation penalties, the confirmed travel component should be cancelled before the date and time specified on the cancellation deadline. Bookings cannot be cancelled online after cancellation deadline.

The Travel Company will be required to contact our reservations department in writing if a booking is to be amended or cancelled within the cancellation deadline as this will attract cancellation or late amendment charges.

Details of the cancellation penalty if any will be advised in writing.

Payments for Credit Customers.

Credit Customers will have access to view its credit limit and available balance on its company profile. Outstanding statement of accounts up to midnight on the previous day can also be view online.

Invoices will be issued on the date of the cancellation deadline for the respective travel component and the invoiced amount will be reduced from the available credit to reflect the current available credit on the account.

New Bookings will only be processed if the value of the booking is within the amount of the available credit.

If the current available credit is insufficient, the new booking will not be processed and the data entered for the booking will be automatically saved. The account will be temporarily suspended and the booking will only be reprocessed based on availability and current rates once the account is reactivated. The account will be reopened immediately on proof of payment.

All rates quoted are net and non-commissionable, inclusive of all taxes and service charges. (including GST)

Rates are quoted in the default currency selected by the Travel Company at the time of registration.

Bookings can also be made in the following currencies:

- US Dollars
- Euro
- UK Pounds Sterling

The option of changing the default currency to any of the abovementioned currencies can be done at the time of booking a service. Invoices will be issued in the currency that the service is booked and payment must be made in the same currency that is selected by the Travel Company at the time of booking.

If the Travel Company wishes to pay the invoice in a different currency the exchange rates will be determined by Destinations of the World.

Booking Procedures

A maximum of 9 rooms and up to a maximum of 60 nights per stay can be booked online. Bookings that exceed 9 rooms will be considered a group booking and the system will automatically redirect the request to the Group RFP (request for proposal) module.

Hotels are classified as 5 star, 4 star, 3 star and 2 star. The classification is provided to us by the supplier of the hotel component and we endeavour to validate and authenticate this information. We cannot be held responsible for wrong and inaccurate information provided to us by the supplier. Images, descriptions and a list of amenities/facilities are also provided and this information is obtained from the supplier of the hotel component.

The number of guests on the booking must equate to the room category e.g.: Single - 1 Adult, Double or Twin - 2 Adults, Triple - 3 Adults and Quad - 4 Adults. Extra beds for adults and children can also be requested and the system will automatically scan the database and display hotels with room types and categories that match the search criteria of the number of occupants allowed in the room as per the request.

If children are being booked, the child ages must be specified. In most cases the breakfast for children are not included in the rate especially when a child sharing the room is free of cost.

Rates for hotels and apartments quoted per room, per night and may be as follows:

Room only - RO
Bed & Breakfast - BB
Half Board - HB
Full Board - FB

The meal rates for adults and children and the type of meal available can been booked by selecting the number of additional types of meals to be booked. The rates are quoted per meal, per person and are net non-commissionable and inclusive of taxes and service charges.

Bookings from Allocations.

The Travel Company will receive immediate confirmations for travel components that are shown as available. The booking is instantly sent to the supplier to update the booking with their reference number. This will be automatically updated on the booking reference and may be viewed online.

Bookings On Request

A booking is considered to be On Request when our allocations are exhausted or the rate has expired. The booking will be automatically sent directly to the Supplier who has the option to either accept or deny the request. The supplier will also be given the option to confirm the booking on a higher rate if required and enter a rate for the specific booking if the rate has expired.

Rates for transfers and tours are either by private vehicles or scheduled. For private vehicles, the rates are quoted "per vehicle" up to the maximum capacity of the vehicle. For scheduled transfers and tours, the rates are quoted for the total number of passengers and varies on the type of vehicle used.

Package rates are as per the predefined package and contain hotel accommodation, transfers and city sightseeing tours.

The prices quoted for packages are net and non commissionable and is for the total number of adults and children booked as per the services detailed in the package.

Only packages that are available for immediate confirmation will be displayed and whenever any particular service in a predefined package is not available the package will not be displayed.

The Visa service module to book visas to the United Arab Emirates will be made available to only Customers who have signed the Visa agreements. Visa services will be invoiced immediately once the service is booked. Payment is due irrespective of whether the visa is approved by the immigration authorities or not. Once the booking is made it cannot be amended or cancelled.

Refunds

Refund requests will only be processed if received in writing within 30 days from the commencement date the travel component.

Refund requests for partially utilized services will not be processed unless we receive written proof from the service provider that the guest has not utilized all the services in full as specified on our final confirmation and the supplier confirms in writing that a refund will apply to the un-utilized services.

Refund requests for fully un-utilized services will be processed only when we receive the written request. Refunds are subject to receiving confirmation from our supplier. The refundable amount provided by the supplier is final including cases when no refund is applicable.

A period of 21 days is required to process any refund requests. No claims would be entertained after a refund is processed.

Liability Descriptions

The descriptions of travel components contained on our website are provided to us by the travel component suppliers and passed on by us in good faith. We do not check or inspect the facilities or services which form part of any travel component. We accept no liability for the accuracy of travel component descriptions or details nor do we accept liability for any loss incurred by a Travel Company in relying on the descriptions.

Onward sales

Our contract for the sale of travel components is with the Travel Company. A Consumer purchasing travel components contracts with the Travel Company and not us (*Onward Sale"). The Onward Sale of travel components is the responsibility of the Travel Company. We do not accept any liability for Onward Sales to a Consumer nor do we accept liability for anything which may go wrong with a travel component. We are not responsible or liable for any dispute between the Travel Company and a Consumer arising from the Onward Sale of a travel component by the Travel Company to a Consumer. If any claim is made against us following an Onward Sale by a Travel Company, that Travel Company will indemnify us against all losses, fees, expenses and costs arising as a result of that claim. We are not liable to indemnify a Travel Company other than in relation to any personal injury or death caused by our negligence. In particular we are not liable to indemnify a Travel Company against any negligence, failing, fault or omission on the part of any supplier, owner or controller of any travel component.

Read and accepted the Terms and Conditions Contract: Company Contract ID #